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Frenchie Lashes Policies

To ensure the best experience for everyone, we kindly ask you to review
and commit to our salon policies.

Cancellation policy

For rescheduling or canceling an appointment, kindly provide a minimum of 48 hours notice to avoid any penalties. If given more than 48 hours’ notice I can just move your appointment and you keep your deposit as this gives me enough time to fill your spot.
If cancellation on the day occurs, your deposit will be forfeited and you will need to book a new appointment.
Regrettably, more than 15 minutes late with no message will be deemed a No-Show.
No-shows will result in the forfeiture of the $20 deposit and will incur a $50 fee.
I’d like to emphasise the importance of being mindful of cancellations and rescheduling within 48 hours of your appointment.
Such changes can greatly affect not only small businesses but also my clients and myself.

Arrival & Parking

We kindly ask that you plan to arrive 5 minutes ahead of your scheduled appointment. This time frame accounts for parking, consultation, and lash cleaning. Please park at the front under the trees or by the side of my house in the designated parking bay in front of the ‘No Parking’ Sign we put up. In the event of lateness, please call or message 0433862054. However, if you are MORE THAN 15 minutes late you will be considered a ‘No-Show’. As the face of my brand is my French Bulldog, there will be a dog present in the home. If you have any dog allergies or are uncomfortable, please reconsider booking with us.

Preparation Before Your Appointment

Arrive without any eye makeup to ensure the optimal retention of your extensions. Otherwise, a makeup removal fee of $15 will apply.
Please refrain from receiving a lash lift/perm in the last 6 weeks.
No caffeine consumption up to 4 hours before your appointment.
Go to the toilet before your appointment.
Wear comfortable attire.


Allergic Reactions

Should you encounter any allergic reactions within 48 hours of your appointment, please reach out to us via call or text to arrange for the removal of the lashes.

Bringing Other People

Please do not bring anyone else with you during your appointment as there will be nowhere for them to wait.
Please be aware that if you arrive with someone else, your appointment will be rescheduled and you will be charged a last-minute cancellation fee of $20.

Refill Recommendation

Refill price only applies if you have at least 40% of your lashes remaining. If you arrive at your appointment with less than 40% remaining you will be charged a full set price.
All refills after 4 weeks will be charged the full set price.

Refund Policy

We do not offer refunds for any services or products provided. Please note that in the event of an allergic reaction to the lashes or adhesive, a refund will not be provided.

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Thank you for understanding and respecting our policies. We look forward to welcoming you to our salon.

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